Fwd: OTRS major version upgrade on Monday September 14th 2020

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Fwd: OTRS major version upgrade on Monday September 14th 2020

Alexandros Kosiaris
FYI for wikitech-l as well.

---------- Forwarded message ---------
From: Alexandros Kosiaris <[hidden email]>
Date: Wed, Sep 16, 2020 at 11:16 AM
Subject: Re: OTRS major version upgrade on Monday September 14th 2020
To: Private list for OTRS adminstrators
<[hidden email]>, <[hidden email]>


Hello everyone,

This is to inform you that the upgrade of OTRS to 6.0.29 is now
complete. The migration has gone well and thankfully has finished on
time. The backlog of incoming emails seem to have arrived at the
system as expected and new tickets have been created. I 've validated
the various functionalities that I had planned to validate and
everything seems to be in order (have a look in T187984 if you are
interested in the technical details) https://ticket.wikimedia.org is
now available again for normal use.

As before, bugs that may have arisen due to the upgrade should be
filed under the OTRS project in phabricator, preferably under the OTRS
6 column.

Thank you for your patience,

On Fri, Sep 4, 2020 at 2:20 PM Alexandros Kosiaris
<[hidden email]> wrote:

>
> Hello everyone,
>
> This is to let you know that per
> https://phabricator.wikimedia.org/T187984#6433997 on September 14th
> 2020 a 48 hour maintenance window for OTRS from 5.0 to 6.0 will begin.
> While this is an unusually large time window, the migration process
> from 5.0 to 6.0 is rather slow. We have looked into optimizing it, but
> at the end preferred to stick with the software developers
> recommendations.
>
> During the maintenance window the system will be completely offline. That means:
>
> * No access over the web to the interface
> * No scheduled jobs of any kind will be run
> * Email will not be delivered but rather backlogged. It will not be
> lost as our MX systems will accept them and put them in the queue.
> Once the system is back to being fully functional, the emails will
> flow into the system.
>
> We will have a rollback plan ready of course, just in case the
> migration goes awry. We already have tested it but something might
> arise anyway.
>
> I am sorry for any inconvenience this might cause.
>
> --
> Alexandros Kosiaris
> Principal Site Reliability Engineer
> Wikimedia Foundation



--
Alexandros Kosiaris
Principal Site Reliability Engineer
Wikimedia Foundation


--
Alexandros Kosiaris
Principal Site Reliability Engineer
Wikimedia Foundation

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