Presentation on UX design, mental models, and behavioral vs. survey data
I thought that this video, published in May 2018, was somewhat interesting
and I am sharing it in case others are also interested. The presenter uses
a change of design of Wikipedia's front page search box from 2010 (see
as an example, though I would hope that the lesson from this video isn't
that it's okay to frequently disrupt the workflows of existing users with
design changes regardless of the amount of complaints from existing users.
The main points that I drew from this presentation are that interfaces
should be intuitive and should have relatively light cognitive load. Those
points may sound obvious to experienced UX designers, but may be of
interest to people whose areas of expertise are in other domains.
I also appreciated that the presenter shared an example of a situation in
which people said one thing in surveys but behaved in the opposite way in