[Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

classic Classic list List threaded Threaded
15 messages Options
Reply | Threaded
Open this post in threaded view
|

[Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Asaf Bartov-2
Hello, everyone.

It occurs to me this might be a good time to recycle this piece of advice I
have had some past occasions to offer some newcomers to the movement:

*So you've made a mistake and it's public...*

Step 0:
Understand that there is no point in pretending you have not made a mistake.

Step 1:
*Think* about the mistake you have made.  What led you to make it?  Were
you acting on bad information? Without sufficient information? On
intuition? Were you pressed by a deadline or by a strong opinion from
someone else?  Were you following a broken process?  Did you act on the
basis of circumstances you wish were the case rather than the circumstances
that are in fact the case?
(if it helps, consider writing down your answers to these questions,
privately.)

Then, think about what can be redressed/undone/reverted about your mistake.

Step 2:
*Think* about the prospects of making this mistake, or a mistake of its
kind, again.  How likely is it?  Based on learning from this mistake, what
steps are you able to take to mitigate or reduce the odds of its
recurrence?  Of those steps, which are you *willing* to take?  Of those,
which can you take right now, before responding in public?  Which are you
ready to commit to, longer term?

Step 3:
Armed with your best thinking from Steps 1 and 2, write a concise(!) public
e-mail acknowledging (as clearly and crisply as possible) --
a. that you have made a mistake
b. what the mistake was, as precisely as possible (e.g. not "I used bad
judgment" but "I neglected to look at relevant data before deciding to fund
Wikimedia Antarctica")
c. what you have learned from making this mistake.
d. what steps you have already taken to redress the damage or undo the
results of your mistake.
e. what steps you are going to take to mitigate or reduce the odds of a
mistake of this sort recurring.  (Include timelines for specific actions,
if possible/applicable.)
f. invite comments on your understanding as reflected in this e-mail.
Explicitly encourage people to tell you if they think you've missed the
point or if one of your intended actions is inadvisable, insufficient, or
can otherwise be improved.

Step 4:
Actually follow-through on the redressing/undoing actions and on the steps
you've committed to taking.  Take steps to ensure follow-up on steps that
cannot be taken at once (e.g. if one of your corrective steps is to ensure
X gets discussed in your next Annual General Meeting, set appropriate
reminders to make sure that you actually discuss that by the time that AGM
happens.)

Important notes:
1. Do not hesitate to ask for help at any step of this process.  Either
reach out to people whose judgment (and discreetness, if necessary) you
trust, or publicly acknowledge you're having trouble with something (e.g.
"Hi, folks. I'm thinking about this mistake, and I have a hard time
figuring out how to balance the need for fresh data with the amount of time
it takes to generate and review that data.  Does anyone have some thoughts
on how to best do that?")

2. In the public note, and throughout the process, be sure to *talk like a
human being*.  Avoid jargon; avoid sounding like your note has been
prepared by a Damage Control Specialist.  Just tell it like it is.  People
know the difference.

That's it.  It's not as hard as it sounds.

*Q&A:  *(this part isn't recycled)

Q: Should I really go through this whole thing every time I make a mistake?
A: Ideally, yes.  And it doesn't have to take very long, if you are in the
habit of being honest in your own mind.  However, as with everything, apply
your good judgment, and use whatever abbreviated version of this you deem
appropriate.

Q: Wouldn't following this result in drama and upset the community?
A: No.  On the contrary.  Our community understands humans are fallible,
and responds *very well* to (what it perceives as) honest admissions of
error, commitments to improve, and (most of all) demonstrated learning.

Q: Still, there would be some drama, no?
A: Yes, there may be some drama, in the short term.  Have we mentioned
humans are fallible?

Q: So, wouldn't it be better to silently learn the lessons and move on?
A: No.  Sunlight is the best disinfectant, as Judge Brandeis observed.
Proper handling of mistakes is a sterling quality in anyone, and
particularly important in a leader or public servant of any kind.  It pays
long-term dividends.

Q: What should I do when I see someone else is making a mistake?
A: When you see others making mistakes, help them *see* them (first of all)
and deal with them (e.g. by recycling this text, or by independently
offering your analysis and answers to Steps 1 and 2 above).

Remember you make mistakes too, and be tolerant of the time it may take
people to accept that they have made a mistake. (But you don't need to
allow them to insist they have not made a mistake.)

Q: But isn't it true that organization/individual X made a mistake and
didn't follow this process at all?
A: Yes, it's true.  And how did that work out?

Q: So are you saying you always adhere to this yourself?
A: I try to, but I don't claim I always managed it.

Q: Are you suggesting this applies to current goings-on?
A: I suggest it applies to every situation involving humans.

Cheers,

    A.
--
    Asaf Bartov
    Wikimedia Foundation <http://www.wikimediafoundation.org>

Imagine a world in which every single human being can freely share in the
sum of all knowledge. Help us make it a reality!
https://donate.wikimedia.org
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Yaroslav M. Blanter
On 2016-01-11 19:37, Asaf Bartov wrote:
> Hello, everyone.
>
> It occurs to me this might be a good time to recycle this piece of
> advice I
> have had some past occasions to offer some newcomers to the movement:
>

<...>

> Q: Are you suggesting this applies to current goings-on?
> A: I suggest it applies to every situation involving humans.
>
> Cheers,
>
>     A.

That was absolutely fabulous, thanks Asaf.

Cheers
Yaroslav

_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Shani Evenstein
​+1
to Asaf & Yaroslav. Well put.

Shani. ​

On Mon, Jan 11, 2016 at 8:47 PM, Yaroslav M. Blanter <[hidden email]>
wrote:

> On 2016-01-11 19:37, Asaf Bartov wrote:
>
>> Hello, everyone.
>>
>> It occurs to me this might be a good time to recycle this piece of advice
>> I
>> have had some past occasions to offer some newcomers to the movement:
>>
>>
> <...>
>
> Q: Are you suggesting this applies to current goings-on?
>> A: I suggest it applies to every situation involving humans.
>>
>> Cheers,
>>
>>     A.
>>
>
> That was absolutely fabulous, thanks Asaf.
>
> Cheers
> Yaroslav
>
>
> _______________________________________________
> Wikimedia-l mailing list, guidelines at:
> https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
> New messages to: [hidden email]
> Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l,
> <mailto:[hidden email]?subject=unsubscribe>
>
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Mike Peel
In reply to this post by Yaroslav M. Blanter

> On 11 Jan 2016, at 18:47, Yaroslav M. Blanter <[hidden email]> wrote:
>
> On 2016-01-11 19:37, Asaf Bartov wrote:
>> Hello, everyone.
>> It occurs to me this might be a good time to recycle this piece of advice I
>> have had some past occasions to offer some newcomers to the movement:
>
> <...>
>
>> Q: Are you suggesting this applies to current goings-on?
>> A: I suggest it applies to every situation involving humans.
>> Cheers,
>>    A.
>
> That was absolutely fabulous, thanks Asaf.

+1, that's a great post, Asaf! All very sensible advice. Can I suggest that you put a copy on Meta somewhere, so it doesn't get (too) lost over time / for easy future reference?

Thanks,
Mike


_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Andy Mabbett-2
In reply to this post by Asaf Bartov-2
On 11 January 2016 at 18:37, Asaf Bartov <[hidden email]> wrote:

> It occurs to me this might be a good time to recycle this piece of advice I
> have had some past occasions to offer some newcomers to the movement

That's very good, Is there a version (perhaps generic, rather than
with Wikimedia context) online, that can be linked to
from elsewhere?

--
Andy Mabbett
@pigsonthewing
http://pigsonthewing.org.uk

_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Marc-Andre
In reply to this post by Asaf Bartov-2
On 2016-01-11 1:37 PM, Asaf Bartov wrote:
> "I neglected to look at relevant data before deciding to fund
> Wikimedia Antarctica"

But, but... the editathon at McMurdo Station was a resounding success!

-- Marc

_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Asaf Bartov-2
In reply to this post by Andy Mabbett-2
On Mon, Jan 11, 2016 at 11:33 AM, Andy Mabbett <[hidden email]>
wrote:

> On 11 January 2016 at 18:37, Asaf Bartov <[hidden email]> wrote:
>
> > It occurs to me this might be a good time to recycle this piece of
> advice I
> > have had some past occasions to offer some newcomers to the movement
>
> That's very good, Is there a version (perhaps generic, rather than
> with Wikimedia context) online, that can be linked to
> from elsewhere?
>

Emboldened by these first few responses, I have posted it as an essay on
Meta:
https://meta.wikimedia.org/wiki/So_you%27ve_made_a_mistake_and_it%27s_public...

Now that it's on a wiki, I encourage editing and improving this, of course.
:)

   A.

--
    Asaf Bartov
    Wikimedia Foundation <http://www.wikimediafoundation.org>

Imagine a world in which every single human being can freely share in the
sum of all knowledge. Help us make it a reality!
https://donate.wikimedia.org
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Yury Bulka
In reply to this post by Mike Peel

Michael Peel <[hidden email]> writes:

>> On 11 Jan 2016, at 18:47, Yaroslav M. Blanter <[hidden email]> wrote:
>>
>> On 2016-01-11 19:37, Asaf Bartov wrote:
>>> Hello, everyone.
>>> It occurs to me this might be a good time to recycle this piece of advice I
>>> have had some past occasions to offer some newcomers to the movement:
>>
>> <...>
>>
>>> Q: Are you suggesting this applies to current goings-on?
>>> A: I suggest it applies to every situation involving humans.
>>> Cheers,
>>>    A.
>>
>> That was absolutely fabulous, thanks Asaf.
>
> +1, that's a great post, Asaf! All very sensible advice. Can I suggest that you put a copy on Meta somewhere, so it doesn't get (too) lost over time / for easy future reference?
+1

Yury Bulka
[[User:Юрій Булка]]

_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Philippe Beaudette-4
In reply to this post by Marc-Andre
On Mon, Jan 11, 2016 at 11:41 AM, Marc A. Pelletier <[hidden email]>
wrote:

> On 2016-01-11 1:37 PM, Asaf Bartov wrote:
>
>> "I neglected to look at relevant data before deciding to fund
>> Wikimedia Antarctica"
>>
>
> But, but... the editathon at McMurdo Station was a resounding success!
>
> -- Marc


Plus I know of at least one donation made from Antarctica, that year i ran
the fundraiser...  If that isn't enough to justify chapter creation....



--


Philippe Beaudette

[hidden email]
415-691-8822
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Pierre-Selim
2016-01-11 20:58 GMT+01:00 Philippe Beaudette <[hidden email]>:

> On Mon, Jan 11, 2016 at 11:41 AM, Marc A. Pelletier <[hidden email]
> <[hidden email]>>
> wrote:
>
> > On 2016-01-11 1:37 PM, Asaf Bartov wrote:
> >
> >> "I neglected to look at relevant data before deciding to fund
> >> Wikimedia Antarctica"
> >>
> >
> > But, but... the editathon at McMurdo Station was a resounding success!
> >
> > -- Marc
>
>
> Plus I know of at least one donation made from Antarctica, that year i ran
> the fundraiser...  If that isn't enough to justify chapter creation....
>
>
Even commercial airline flies out there <
http://www.lonelyplanet.com/news/2015/11/30/boeing-757-lands-onantarctica-ice-runway/
>
We should do a Wikimania there.

Back on the topic, thanks for this Email Asaf.
It made me remember a very good workshop we had in Berlin at the #wmcon
last year about not being ashame of our failure, and try to learn from it.


> ​
> --
>
>
> Philippe Beaudette
>
> [hidden email]
> 415-691-8822
> _______________________________________________
> Wikimedia-l mailing list, guidelines at:
> https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
> New messages to: [hidden email]
> Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l,
> <mailto:[hidden email]?subject=unsubscribe>
>



--
Pierre-Selim
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Andrew Gray-3
In reply to this post by Philippe Beaudette-4
On 11 January 2016 at 19:58, Philippe Beaudette <[hidden email]> wrote:

> Plus I know of at least one donation made from Antarctica, that year i ran
> the fundraiser...  If that isn't enough to justify chapter creation....

And, of course, after much prodding from Lodewijk, in 2013 we had:

http://wikilovesmonuments.aq/

(September is not a good monument-hunting month, so I think all
contributors had given us pictures from their existing collections...)

Asaf: wonderful piece as always.

--
- Andrew Gray
  [hidden email]

_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Austin Hair
In reply to this post by Asaf Bartov-2
I just wanted to pile on along with the three +1s I just approved in
the moderation queue.

Austin

On Mon, Jan 11, 2016 at 7:37 PM, Asaf Bartov <[hidden email]> wrote:

> Hello, everyone.
>
> It occurs to me this might be a good time to recycle this piece of advice I
> have had some past occasions to offer some newcomers to the movement:
>
> *So you've made a mistake and it's public...*
>
> Step 0:
> Understand that there is no point in pretending you have not made a mistake.
>
> Step 1:
> *Think* about the mistake you have made.  What led you to make it?  Were
> you acting on bad information? Without sufficient information? On
> intuition? Were you pressed by a deadline or by a strong opinion from
> someone else?  Were you following a broken process?  Did you act on the
> basis of circumstances you wish were the case rather than the circumstances
> that are in fact the case?
> (if it helps, consider writing down your answers to these questions,
> privately.)
>
> Then, think about what can be redressed/undone/reverted about your mistake.
>
> Step 2:
> *Think* about the prospects of making this mistake, or a mistake of its
> kind, again.  How likely is it?  Based on learning from this mistake, what
> steps are you able to take to mitigate or reduce the odds of its
> recurrence?  Of those steps, which are you *willing* to take?  Of those,
> which can you take right now, before responding in public?  Which are you
> ready to commit to, longer term?
>
> Step 3:
> Armed with your best thinking from Steps 1 and 2, write a concise(!) public
> e-mail acknowledging (as clearly and crisply as possible) --
> a. that you have made a mistake
> b. what the mistake was, as precisely as possible (e.g. not "I used bad
> judgment" but "I neglected to look at relevant data before deciding to fund
> Wikimedia Antarctica")
> c. what you have learned from making this mistake.
> d. what steps you have already taken to redress the damage or undo the
> results of your mistake.
> e. what steps you are going to take to mitigate or reduce the odds of a
> mistake of this sort recurring.  (Include timelines for specific actions,
> if possible/applicable.)
> f. invite comments on your understanding as reflected in this e-mail.
> Explicitly encourage people to tell you if they think you've missed the
> point or if one of your intended actions is inadvisable, insufficient, or
> can otherwise be improved.
>
> Step 4:
> Actually follow-through on the redressing/undoing actions and on the steps
> you've committed to taking.  Take steps to ensure follow-up on steps that
> cannot be taken at once (e.g. if one of your corrective steps is to ensure
> X gets discussed in your next Annual General Meeting, set appropriate
> reminders to make sure that you actually discuss that by the time that AGM
> happens.)
>
> Important notes:
> 1. Do not hesitate to ask for help at any step of this process.  Either
> reach out to people whose judgment (and discreetness, if necessary) you
> trust, or publicly acknowledge you're having trouble with something (e.g.
> "Hi, folks. I'm thinking about this mistake, and I have a hard time
> figuring out how to balance the need for fresh data with the amount of time
> it takes to generate and review that data.  Does anyone have some thoughts
> on how to best do that?")
>
> 2. In the public note, and throughout the process, be sure to *talk like a
> human being*.  Avoid jargon; avoid sounding like your note has been
> prepared by a Damage Control Specialist.  Just tell it like it is.  People
> know the difference.
>
> That's it.  It's not as hard as it sounds.
>
> *Q&A:  *(this part isn't recycled)
>
> Q: Should I really go through this whole thing every time I make a mistake?
> A: Ideally, yes.  And it doesn't have to take very long, if you are in the
> habit of being honest in your own mind.  However, as with everything, apply
> your good judgment, and use whatever abbreviated version of this you deem
> appropriate.
>
> Q: Wouldn't following this result in drama and upset the community?
> A: No.  On the contrary.  Our community understands humans are fallible,
> and responds *very well* to (what it perceives as) honest admissions of
> error, commitments to improve, and (most of all) demonstrated learning.
>
> Q: Still, there would be some drama, no?
> A: Yes, there may be some drama, in the short term.  Have we mentioned
> humans are fallible?
>
> Q: So, wouldn't it be better to silently learn the lessons and move on?
> A: No.  Sunlight is the best disinfectant, as Judge Brandeis observed.
> Proper handling of mistakes is a sterling quality in anyone, and
> particularly important in a leader or public servant of any kind.  It pays
> long-term dividends.
>
> Q: What should I do when I see someone else is making a mistake?
> A: When you see others making mistakes, help them *see* them (first of all)
> and deal with them (e.g. by recycling this text, or by independently
> offering your analysis and answers to Steps 1 and 2 above).
>
> Remember you make mistakes too, and be tolerant of the time it may take
> people to accept that they have made a mistake. (But you don't need to
> allow them to insist they have not made a mistake.)
>
> Q: But isn't it true that organization/individual X made a mistake and
> didn't follow this process at all?
> A: Yes, it's true.  And how did that work out?
>
> Q: So are you saying you always adhere to this yourself?
> A: I try to, but I don't claim I always managed it.
>
> Q: Are you suggesting this applies to current goings-on?
> A: I suggest it applies to every situation involving humans.
>
> Cheers,
>
>     A.
> --
>     Asaf Bartov
>     Wikimedia Foundation <http://www.wikimediafoundation.org>
>
> Imagine a world in which every single human being can freely share in the
> sum of all knowledge. Help us make it a reality!
> https://donate.wikimedia.org
> _______________________________________________
> Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
> New messages to: [hidden email]
> Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>

_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Ad Huikeshoven
In reply to this post by Asaf Bartov-2
Hi All, and Asaf,

Thanks for the advice Asaf. I've made a mistake and processed steps 1 and 2.
Step 3

   - what the mistake was, as precisely as possible (e.g. not "I used bad
   judgment" but "I neglected to look at relevant data before deciding to fund
   Wikimedia Antarctica");

I failed to welcome incoming directors to the board of the Wikimedia
Foundation and I failed to thank outgoing directors of the same board for
the time and effort they have spent.

   - that you are sorry about the harm/damage/waste/confusion your mistake
   caused (being specific would demonstrate understanding);

I'm sorry for this unpolite and rude behavior.

   - what you have learned from making this mistake;

The Wikimedia Movement depends on volunteers and on the willingness of
capable people to contirbute their time and effort. Volunteers not only to
edit Wikipedia and others projects, and commit to Gerrit but also spend
time on governing bodies like the Board of Trustees of the Wikimedia
Foundation. For the diverse communities of volunteering people in the
movement to thrive it is esstential to retain a welcoming culture and show
respect for those who do boring tasks and the janitoral work.

   - what steps you have already taken to redress the damage or undo the
   results of your mistake;

So far I've done nothing to repair this mistake, except reading the ongoing
discussion on wikimedia-l and thinking about what is going on and preparing
this e-mail.
To repair the damage done:

   1. Hereby my welcome to Kelly Battles. Don't be shy to introduce
   yourself to this list. I wish you a lot of strength and wisdom while
   serving your time on the board.
   2. Hereby my welcome to Arnnon Geshuri. You left Google in 2009. I don't
   know if you were sacked or that you fled from the illegal practices you
   were forced to commit in your position at Google. I sincerely belief you
   have learned your lesson over six years ago. You now have a paid position
   at Tesla Motors, a company destined to disrupt the automobile industry.
   Welcome again to the Wikimedia movement which does not aim to disrupt the
   automobile industry. Wikipedia does disrupt a whole range of other
   industries, but please be aware that Wikipedia started after most paper
   encyclopedias were already out of print. I wish you a lot of strength
   and wisdom while serving your time on the board.
   3. La bienvenida al movimiento Jaime Villagomez. I wish you a lot of
   strength and wisdom while serving your time on the board as CFO. I'll
   assume you will going to be or become Treasurer of the Board of Trustees of
   the Wikimedia Foundation. You will have a pivotal role in assisting the BoT
   in performing a series of 'fiduciary duties'. I wish you a lot of
   strength and wisdom in your job.
   4. Goodbye James Heilman, and thanks for volunteering your time on the
   Board of Trustees. You've been fired. Don't take it personally.
   5. Goodbye Stu West, and thanks for volunteering your time on the Board
   of Trustees.
   6. Goodbye Jan-Bart de Vreede, and thanks for volunteering your time on
   the Board of Trustees.


   - what steps you are going to take to mitigate or reduce the odds of a
   mistake of this sort recurring, including timelines for specific actions,
   if possible and applicable; and

My preferred habit of welcoming and thanking people is in real life
meeting, to have the opportunity to shake hands, kiss, hug, whatever, and
hand over a symbolic when I feel like to it. Opportunities for them abound,
including, but not limited to the Wikimedia Conference in Berlin and
Wikimania Esino Lario.

   - invite comments on your understanding as reflected in this post,
   explicitly encouraging people to tell you if they think you've missed the
   point or if one of your intended actions is inadvisable, insufficient, or
   can otherwise be improved.


Please comment on my understanding as reflected in this post. Did I miss
the point? Please tell me! What do you think about my intended and
preferred way of welcoming incoming directors, and thanking outgoing
directors? Is there a way to improve on this?


Ad Huikeshoven

P.S.

The board of Wikimedia Nederland will meet on Thursday January 21st.
Wikimedia Nederland is an affiliate of the Wikimedia Foundation. It's
mission is to further the mission of the Wikimedia Foundation and the
Wikimedia Movement in the Netherlands. This mail was sent by me without
it's content being read by fellow board members of Wikimedia Nederland,
without the prior consent of the board of Wikimedia Nederland and without
the prior approval of the message by the board of Wikimedia Nederland. So,
I'm taking a deliberate risk.

On Mon, Jan 11, 2016 at 7:37 PM, Asaf Bartov <[hidden email]> wrote:

> Hello, everyone.
>
> It occurs to me this might be a good time to recycle this piece of advice I
> have had some past occasions to offer some newcomers to the movement:
>
> *So you've made a mistake and it's public...*
>
> Step 0:
> Understand that there is no point in pretending you have not made a
> mistake.
>
> Step 1:
> *Think* about the mistake you have made.  What led you to make it?  Were
> you acting on bad information? Without sufficient information? On
> intuition? Were you pressed by a deadline or by a strong opinion from
> someone else?  Were you following a broken process?  Did you act on the
> basis of circumstances you wish were the case rather than the circumstances
> that are in fact the case?
> (if it helps, consider writing down your answers to these questions,
> privately.)
>
> Then, think about what can be redressed/undone/reverted about your mistake.
>
> Step 2:
> *Think* about the prospects of making this mistake, or a mistake of its
> kind, again.  How likely is it?  Based on learning from this mistake, what
> steps are you able to take to mitigate or reduce the odds of its
> recurrence?  Of those steps, which are you *willing* to take?  Of those,
> which can you take right now, before responding in public?  Which are you
> ready to commit to, longer term?
>
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Kelly Battles
Thank you Ad!
Hi everyone, I am Kelly : ) !

Seriously, very happy to be part of this amazing effort.
Have lots to learn but committed to doing my best.
Thank you everyone for giving me this opportunity.
Happy New Year and here is to a great 2016!
Best,
Kelly

On Wed, Jan 13, 2016 at 1:21 AM, Ad Huikeshoven <[hidden email]> wrote:

> Hi All, and Asaf,
>
> Thanks for the advice Asaf. I've made a mistake and processed steps 1 and
> 2.
> Step 3
>
>    - what the mistake was, as precisely as possible (e.g. not "I used bad
>    judgment" but "I neglected to look at relevant data before deciding to
> fund
>    Wikimedia Antarctica");
>
> I failed to welcome incoming directors to the board of the Wikimedia
> Foundation and I failed to thank outgoing directors of the same board for
> the time and effort they have spent.
>
>    - that you are sorry about the harm/damage/waste/confusion your mistake
>    caused (being specific would demonstrate understanding);
>
> I'm sorry for this unpolite and rude behavior.
>
>    - what you have learned from making this mistake;
>
> The Wikimedia Movement depends on volunteers and on the willingness of
> capable people to contirbute their time and effort. Volunteers not only to
> edit Wikipedia and others projects, and commit to Gerrit but also spend
> time on governing bodies like the Board of Trustees of the Wikimedia
> Foundation. For the diverse communities of volunteering people in the
> movement to thrive it is esstential to retain a welcoming culture and show
> respect for those who do boring tasks and the janitoral work.
>
>    - what steps you have already taken to redress the damage or undo the
>    results of your mistake;
>
> So far I've done nothing to repair this mistake, except reading the ongoing
> discussion on wikimedia-l and thinking about what is going on and preparing
> this e-mail.
> To repair the damage done:
>
>    1. Hereby my welcome to Kelly Battles. Don't be shy to introduce
>    yourself to this list. I wish you a lot of strength and wisdom while
>    serving your time on the board.
>    2. Hereby my welcome to Arnnon Geshuri. You left Google in 2009. I don't
>    know if you were sacked or that you fled from the illegal practices you
>    were forced to commit in your position at Google. I sincerely belief you
>    have learned your lesson over six years ago. You now have a paid
> position
>    at Tesla Motors, a company destined to disrupt the automobile industry.
>    Welcome again to the Wikimedia movement which does not aim to disrupt
> the
>    automobile industry. Wikipedia does disrupt a whole range of other
>    industries, but please be aware that Wikipedia started after most paper
>    encyclopedias were already out of print. I wish you a lot of strength
>    and wisdom while serving your time on the board.
>    3. La bienvenida al movimiento Jaime Villagomez. I wish you a lot of
>    strength and wisdom while serving your time on the board as CFO. I'll
>    assume you will going to be or become Treasurer of the Board of
> Trustees of
>    the Wikimedia Foundation. You will have a pivotal role in assisting the
> BoT
>    in performing a series of 'fiduciary duties'. I wish you a lot of
>    strength and wisdom in your job.
>    4. Goodbye James Heilman, and thanks for volunteering your time on the
>    Board of Trustees. You've been fired. Don't take it personally.
>    5. Goodbye Stu West, and thanks for volunteering your time on the Board
>    of Trustees.
>    6. Goodbye Jan-Bart de Vreede, and thanks for volunteering your time on
>    the Board of Trustees.
>
>
>    - what steps you are going to take to mitigate or reduce the odds of a
>    mistake of this sort recurring, including timelines for specific
> actions,
>    if possible and applicable; and
>
> My preferred habit of welcoming and thanking people is in real life
> meeting, to have the opportunity to shake hands, kiss, hug, whatever, and
> hand over a symbolic when I feel like to it. Opportunities for them abound,
> including, but not limited to the Wikimedia Conference in Berlin and
> Wikimania Esino Lario.
>
>    - invite comments on your understanding as reflected in this post,
>    explicitly encouraging people to tell you if they think you've missed
> the
>    point or if one of your intended actions is inadvisable, insufficient,
> or
>    can otherwise be improved.
>
>
> Please comment on my understanding as reflected in this post. Did I miss
> the point? Please tell me! What do you think about my intended and
> preferred way of welcoming incoming directors, and thanking outgoing
> directors? Is there a way to improve on this?
>
>
> Ad Huikeshoven
>
> P.S.
>
> The board of Wikimedia Nederland will meet on Thursday January 21st.
> Wikimedia Nederland is an affiliate of the Wikimedia Foundation. It's
> mission is to further the mission of the Wikimedia Foundation and the
> Wikimedia Movement in the Netherlands. This mail was sent by me without
> it's content being read by fellow board members of Wikimedia Nederland,
> without the prior consent of the board of Wikimedia Nederland and without
> the prior approval of the message by the board of Wikimedia Nederland. So,
> I'm taking a deliberate risk.
>
> On Mon, Jan 11, 2016 at 7:37 PM, Asaf Bartov <[hidden email]>
> wrote:
>
> > Hello, everyone.
> >
> > It occurs to me this might be a good time to recycle this piece of
> advice I
> > have had some past occasions to offer some newcomers to the movement:
> >
> > *So you've made a mistake and it's public...*
> >
> > Step 0:
> > Understand that there is no point in pretending you have not made a
> > mistake.
> >
> > Step 1:
> > *Think* about the mistake you have made.  What led you to make it?  Were
> > you acting on bad information? Without sufficient information? On
> > intuition? Were you pressed by a deadline or by a strong opinion from
> > someone else?  Were you following a broken process?  Did you act on the
> > basis of circumstances you wish were the case rather than the
> circumstances
> > that are in fact the case?
> > (if it helps, consider writing down your answers to these questions,
> > privately.)
> >
> > Then, think about what can be redressed/undone/reverted about your
> mistake.
> >
> > Step 2:
> > *Think* about the prospects of making this mistake, or a mistake of its
> > kind, again.  How likely is it?  Based on learning from this mistake,
> what
> > steps are you able to take to mitigate or reduce the odds of its
> > recurrence?  Of those steps, which are you *willing* to take?  Of those,
> > which can you take right now, before responding in public?  Which are you
> > ready to commit to, longer term?
> >
> _______________________________________________
> Wikimedia-l mailing list, guidelines at:
> https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
> New messages to: [hidden email]
> Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l,
> <mailto:[hidden email]?subject=unsubscribe>
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>
Reply | Threaded
Open this post in threaded view
|

Re: [Wikimedia-l] How To Recover From Having Made A Mistake [a reminder]

Tito Dutta
Thanks Asaf for sharing this (for last 3 days I am thinking to send this
email)

Hello Kelly :)

On 14 January 2016 at 12:27, Kelly Battles <[hidden email]> wrote:

> Thank you Ad!
> Hi everyone, I am Kelly : ) !
>
> Seriously, very happy to be part of this amazing effort.
> Have lots to learn but committed to doing my best.
> Thank you everyone for giving me this opportunity.
> Happy New Year and here is to a great 2016!
> Best,
> Kelly
>
> On Wed, Jan 13, 2016 at 1:21 AM, Ad Huikeshoven <[hidden email]> wrote:
>
> > Hi All, and Asaf,
> >
> > Thanks for the advice Asaf. I've made a mistake and processed steps 1 and
> > 2.
> > Step 3
> >
> >    - what the mistake was, as precisely as possible (e.g. not "I used bad
> >    judgment" but "I neglected to look at relevant data before deciding to
> > fund
> >    Wikimedia Antarctica");
> >
> > I failed to welcome incoming directors to the board of the Wikimedia
> > Foundation and I failed to thank outgoing directors of the same board for
> > the time and effort they have spent.
> >
> >    - that you are sorry about the harm/damage/waste/confusion your
> mistake
> >    caused (being specific would demonstrate understanding);
> >
> > I'm sorry for this unpolite and rude behavior.
> >
> >    - what you have learned from making this mistake;
> >
> > The Wikimedia Movement depends on volunteers and on the willingness of
> > capable people to contirbute their time and effort. Volunteers not only
> to
> > edit Wikipedia and others projects, and commit to Gerrit but also spend
> > time on governing bodies like the Board of Trustees of the Wikimedia
> > Foundation. For the diverse communities of volunteering people in the
> > movement to thrive it is esstential to retain a welcoming culture and
> show
> > respect for those who do boring tasks and the janitoral work.
> >
> >    - what steps you have already taken to redress the damage or undo the
> >    results of your mistake;
> >
> > So far I've done nothing to repair this mistake, except reading the
> ongoing
> > discussion on wikimedia-l and thinking about what is going on and
> preparing
> > this e-mail.
> > To repair the damage done:
> >
> >    1. Hereby my welcome to Kelly Battles. Don't be shy to introduce
> >    yourself to this list. I wish you a lot of strength and wisdom while
> >    serving your time on the board.
> >    2. Hereby my welcome to Arnnon Geshuri. You left Google in 2009. I
> don't
> >    know if you were sacked or that you fled from the illegal practices
> you
> >    were forced to commit in your position at Google. I sincerely belief
> you
> >    have learned your lesson over six years ago. You now have a paid
> > position
> >    at Tesla Motors, a company destined to disrupt the automobile
> industry.
> >    Welcome again to the Wikimedia movement which does not aim to disrupt
> > the
> >    automobile industry. Wikipedia does disrupt a whole range of other
> >    industries, but please be aware that Wikipedia started after most
> paper
> >    encyclopedias were already out of print. I wish you a lot of strength
> >    and wisdom while serving your time on the board.
> >    3. La bienvenida al movimiento Jaime Villagomez. I wish you a lot of
> >    strength and wisdom while serving your time on the board as CFO. I'll
> >    assume you will going to be or become Treasurer of the Board of
> > Trustees of
> >    the Wikimedia Foundation. You will have a pivotal role in assisting
> the
> > BoT
> >    in performing a series of 'fiduciary duties'. I wish you a lot of
> >    strength and wisdom in your job.
> >    4. Goodbye James Heilman, and thanks for volunteering your time on the
> >    Board of Trustees. You've been fired. Don't take it personally.
> >    5. Goodbye Stu West, and thanks for volunteering your time on the
> Board
> >    of Trustees.
> >    6. Goodbye Jan-Bart de Vreede, and thanks for volunteering your time
> on
> >    the Board of Trustees.
> >
> >
> >    - what steps you are going to take to mitigate or reduce the odds of a
> >    mistake of this sort recurring, including timelines for specific
> > actions,
> >    if possible and applicable; and
> >
> > My preferred habit of welcoming and thanking people is in real life
> > meeting, to have the opportunity to shake hands, kiss, hug, whatever, and
> > hand over a symbolic when I feel like to it. Opportunities for them
> abound,
> > including, but not limited to the Wikimedia Conference in Berlin and
> > Wikimania Esino Lario.
> >
> >    - invite comments on your understanding as reflected in this post,
> >    explicitly encouraging people to tell you if they think you've missed
> > the
> >    point or if one of your intended actions is inadvisable, insufficient,
> > or
> >    can otherwise be improved.
> >
> >
> > Please comment on my understanding as reflected in this post. Did I miss
> > the point? Please tell me! What do you think about my intended and
> > preferred way of welcoming incoming directors, and thanking outgoing
> > directors? Is there a way to improve on this?
> >
> >
> > Ad Huikeshoven
> >
> > P.S.
> >
> > The board of Wikimedia Nederland will meet on Thursday January 21st.
> > Wikimedia Nederland is an affiliate of the Wikimedia Foundation. It's
> > mission is to further the mission of the Wikimedia Foundation and the
> > Wikimedia Movement in the Netherlands. This mail was sent by me without
> > it's content being read by fellow board members of Wikimedia Nederland,
> > without the prior consent of the board of Wikimedia Nederland and without
> > the prior approval of the message by the board of Wikimedia Nederland.
> So,
> > I'm taking a deliberate risk.
> >
> > On Mon, Jan 11, 2016 at 7:37 PM, Asaf Bartov <[hidden email]>
> > wrote:
> >
> > > Hello, everyone.
> > >
> > > It occurs to me this might be a good time to recycle this piece of
> > advice I
> > > have had some past occasions to offer some newcomers to the movement:
> > >
> > > *So you've made a mistake and it's public...*
> > >
> > > Step 0:
> > > Understand that there is no point in pretending you have not made a
> > > mistake.
> > >
> > > Step 1:
> > > *Think* about the mistake you have made.  What led you to make it?
> Were
> > > you acting on bad information? Without sufficient information? On
> > > intuition? Were you pressed by a deadline or by a strong opinion from
> > > someone else?  Were you following a broken process?  Did you act on the
> > > basis of circumstances you wish were the case rather than the
> > circumstances
> > > that are in fact the case?
> > > (if it helps, consider writing down your answers to these questions,
> > > privately.)
> > >
> > > Then, think about what can be redressed/undone/reverted about your
> > mistake.
> > >
> > > Step 2:
> > > *Think* about the prospects of making this mistake, or a mistake of its
> > > kind, again.  How likely is it?  Based on learning from this mistake,
> > what
> > > steps are you able to take to mitigate or reduce the odds of its
> > > recurrence?  Of those steps, which are you *willing* to take?  Of
> those,
> > > which can you take right now, before responding in public?  Which are
> you
> > > ready to commit to, longer term?
> > >
> > _______________________________________________
> > Wikimedia-l mailing list, guidelines at:
> > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
> > New messages to: [hidden email]
> > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l,
> > <mailto:[hidden email]?subject=unsubscribe>
> _______________________________________________
> Wikimedia-l mailing list, guidelines at:
> https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
> New messages to: [hidden email]
> Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l,
> <mailto:[hidden email]?subject=unsubscribe>
>
_______________________________________________
Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines
New messages to: [hidden email]
Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[hidden email]?subject=unsubscribe>